Worst Customer Service Ever!!!

For those who keep complaining that Brunei retail shops, in general, can't deliver good customer service, you have not seen much of the outside world yet. As a regular visitor to Singapore, I noticed there has been an improvement in terms of customer service given by the sales attendants these days as compared to the earlier years. And, I have to say the foreign recruits, in particular, the Filipinos have done a great job on this.
Today is an exception and I do not foresee myself going back to the same shop again. As my younger boy was craving for an icecream before heading for a dinner appointment, we stopped by Hokkaido Icecream in Takashimaya and got ourselves two cups of yummy soft icecream. Instead of walking around with the icecreams, we stood next to Perla (selling french pastries and cakes) to finish off the icecream. When my 6yrs old saw an iPad displayed at the counter with a sticker note that reads "Strictly for cake viewing only", he browsed through the photo album for a while before he exited the album for other apps. In less than 30 seconds, a caucasian saleslady walked over and stood next to my boys with a sarcastic smile and asked "Can you read?". She asked the same question at least another 5 times. My elder one explained it wasn't him who exited the album. The lady then went on to say "You don't understand English? If you do, why didn't you tell him" (referring to my younger boy). I was shocked as I didn't expect this coming from a shopping mall of an international standard. The words, the tone and the sarcastic grin were totally unnecessary.

Thank goodness and I can say this with confidence, you will never find this happening in Brunei.